The Happiness Factor: White paper from YouthBuild USA explores promising practices of staff retention

High turn-over of staff is endemic in non-profit organizations across the country, threatening the stability of models and service outcomes in even the best programs. The cost of such turn-over is staggering, and includes the investment in recruiting and training new staff as well as the lost value of the departing staff member’s experience, skill, and knowledge. For mentoring program staff, turn-over is especially problematic as it undermines the very philosophy of trust-building that is at the heart of mentoring. But as discovered through a recent survey conducted by the YouthBuild USA National Mentoring Alliance, the most integrated and big-thinking programs create the most stable environments in which staff is more likely to stay.

"The Happiness Factor: Environmental Factors & Personal Qualities of Mentoring Staff that Stay," a recently published white paper, provides a summary of promising practices, attitudes, environmental factors, and personal qualities that correlate with a programmatic environment that is favorable for staff retention, as identified by the longest serving mentoring coordinators and their directors.